Last updated: 9 September 2026
These terms cover your use of the Hyderabad Palace app and website, operated by Hyderabad Palace, 504 Boston Rd, Billerica, MA 01821. By placing an order you agree to them.
Ordering
Orders placed through the app are for collection from the shop. We do not deliver.
Placing an order is an offer to buy. The order is accepted when the shop confirms it, and you will see the status change in the app.
We may decline an order — if an item has sold out, if the shop is closing, or if we cannot prepare it as asked. If we decline after you have paid, you are refunded in full.
Prices and weight
Meat is sold by weight, and a cut rarely matches the label exactly.
Prices shown are based on a standard weight, stated on each item. Where the actual weight differs, the price is adjusted and the difference settled when you collect. This means the final amount can be a little more or less than the amount shown when you ordered.
Prices include applicable taxes where shown. We may change prices at any time, but never after an order is accepted.
Payment
Payment is taken at the time of ordering, by card, through Stripe. We never receive or store your card details.
If a payment fails, the order is not placed.
Collection
Your order is ready for collection at the shop during opening hours: Monday to Sunday, 10:00 AM to 8:00 PM.
We hold prepared orders for the rest of the trading day. Fresh meat that is not collected cannot be kept, and uncollected orders are not automatically refunded — contact us and we will do what we reasonably can.
Changes and cancellation
Contact the shop as soon as possible, by phone or through the app's chat. We will cancel or change an order where preparation has not started. Once cutting or cooking has begun we may not be able to.
Accounts
You are responsible for what happens under your account and for keeping your sign-in details to yourself. You can order as a guest, confirming with a one-time code, and an account is created for you so the order can be tracked.
You may delete your account at any time — Account → Delete account in the app.
Food safety
Raw meat must be refrigerated promptly and cooked thoroughly. Once an order leaves the shop, safe storage and handling are yours.
Tell us about allergies before ordering, by phone or chat. Our kitchen handles many ingredients, and we cannot guarantee any item is free of a given allergen.
Our responsibility
We take reasonable care preparing your order. Where the law allows, our liability is limited to what you paid for the order in question.
Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence.
Behaviour
We may refuse service or close an account that is abusive to staff, places fraudulent orders, or misuses the app.
Changes to these terms
We may update these terms. The version published when you place an order is the one that applies to it.
Governing law
These terms are governed by the laws of the Commonwealth of Massachusetts.
Contact
Hyderabad Palace 504 Boston Rd, Billerica, MA 01821, United States info@hyderabadpalacebillerica.com +1 978 362 8290